Frequently Asked Questions

❓ How does UNION work?

UNION allows you to help your loved ones in Haiti in two simple ways:

• either by sending a pre-defined food parcel
• either by offering a UNION gift card, which allows the family to directly purchase what they need from our local partner shops.
  In both cases, you pay online and the family collects or uses their aid locally.

❓ Should I send money?

No.

You never send money directly.

• With parcels, you pay for a specific and controlled content.
• With the UNION gift card, the family chooses its own products in partner stores, without handling cash.

This guarantees security, transparency and peace of mind.

❓ What is the difference between a parcel and a gift card?

• A food parcel is ideal if you want to be sure of the quantities and products sent.
• The UNION gift card offers more freedom: the family buys what they really need, directly from our local partners.

👉 You choose the solution that best suits the situation of your loved ones.

❓ What does a food parcel contain?

Each package contains essential products (rice, oil, pasta, canned goods, vegetables, etc.).

The content is defined in advance and visible on the product page.

If you prefer to leave the choice to your family, the UNION gift card is an excellent alternative.

❓ Where and how does my family pick up the groceries?

• For parcels, the family goes to a partner store with a collection code. At checkout, the store closest to your family's address will be automatically selected.
• For the UNION gift card, she also goes to a local partner with the withdrawal code and freely chooses her products within the limit of the available amount.

❓ How long does it take to benefit from it?

After your payment:

• The package is prepared within a few days.
• The gift card can be used immediately with partners.

You are kept informed at every step.

❓ Does my family receive exactly what I paid for?

Yes.

• The packages strictly adhere to the quantities specified.
• The UNION gift card allows for direct in-store purchases, without intermediaries, according to the budget offered.

In both cases, there is no loss or misappropriation.

❓ Can I track my order or gift card?

Yes.

You will receive confirmations after payment, preparation and availability, whether it is for a parcel or a gift card.

❓ In which countries can I pay?

You can pay from:

🇫🇷 France – 🇨🇦 Canada – 🇺🇸 United States – 🇨🇭 Switzerland – 🇩🇴 Dominican Republic – 🇨🇱 Chile – 🇧🇷 Brazil – 🇧🇸 Bahamas – 🇲🇽 Mexico – 🇦🇷 Argentina – 🇹🇨 Turks and Caicos

(and other countries depending on available payment methods)

Gift packages and gift cards can be used in Haiti at our local partners.

❓ What payment methods do you accept?

Payment is made online by secure bank card, both for parcels and for the UNION gift card.

❓ What if my family prefers to choose for themselves?

That's exactly why the UNION gift card exists.

It allows your loved ones to buy what is most useful to them, at the time that suits them, while supporting local businesses.

❓ Is this a reliable service?

Yes.

UNION works with verified local partner shops, in a direct relationship, without unnecessary intermediaries.

Whether you choose a parcel or a gift card, the process is clear and controlled.

❓ Why choose UNION over a money transfer?

Because UNION offers:

• ✔ Total transparency
• ✔ Security
• ✔ Real local impact
• ✔ Freedom thanks to the gift card
• ✔ Peace of mind for you and your family